1. Who we are

IN POCKET PROTECT LTD, trading as InPocketProtect®, is the data controller responsible for your personal information.

Company name: IN POCKET PROTECT LTD
Trading name: InPocketProtect®
Company number: 16744115
Registered office: 128 City Road, London, Greater London, England, EC1V 2NX
Email: contact-us@inpocketprotect.com

2. The personal information we collect

The personal information we collect depends on how you use our Services.

Information you provide directly

We may collect personal information that you provide to us, including:

• your name;
• email address;
• phone number;
• company name;
• job title;
• username and login details;
• billing and account information;
• contact preferences;
• professional information you choose to provide, including licence or role-related information where relevant;
• information contained in enquiries, feedback, support requests, or communications with us;
• content, files, reports, comments, images, messages, or other materials you upload, create, submit, or share through the Services.

Information collected when you use the Services

We may collect:

• account activity and usage information;
• device and technical information, such as device type, operating system, browser type, app version, IP address, and diagnostic data;
• log data, including access times, pages viewed, actions taken, and feature usage;
• location data, where location-based features are used and permission is enabled;
• notification preferences and interaction data.

Information collected through device permissions

If you use our mobile application, we may request permission to access certain device functions where required for the relevant feature, such as:

• location services;
• camera;
• photo library or file storage;
• microphone;
• push notifications.

You can control these permissions through your device settings. If you disable them, some features may not function correctly.

3. Information we ask users not to submit unless strictly necessary

Please do not upload or submit special category personal data, criminal offence data, or other highly sensitive personal information through the Services unless doing so is strictly necessary, lawful, and authorised for your intended use.

If such information is processed, we will only do so where applicable law permits and where appropriate safeguards are in place.

4. How we collect your information

We collect personal information:

• directly from you;
• automatically when you use the Services;
• through permissions you choose to enable on your device;
• from account administrators or team leads who add you to a workspace or operational environment, where relevant;
• from service providers that support the operation, security, hosting, billing, authentication, communications, mapping, analytics, or functionality of the Services.

5. How we use your information

We may use your personal information to:

• create and manage your account;
• provide, operate, and maintain the Services;
• enable platform features, including mapping, routing, communications, reporting, and other operational tools;
• process subscriptions, payments, and account administration;
• provide customer support and respond to enquiries;
• send service messages, technical notices, security alerts, and administrative communications;
• improve, monitor, test, secure, and develop the Services;
• detect, investigate, and prevent misuse, fraud, abuse, or other unlawful activity;
• request feedback and understand how users interact with the Services;
• comply with legal, regulatory, and contractual requirements;
• protect the safety, rights, property, and legitimate interests of our users, our business, and third parties.

Where permitted by law, we may also use your information to send you marketing communications about our Services. You can opt out of marketing communications at any time.

6. Our lawful bases for processing

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following lawful bases:

• Contract — where processing is necessary to provide the Services to you or take steps at your request before entering into a contract.
• Legitimate interests — where processing is necessary for our legitimate interests, including operating, improving, securing, and developing the Services, provided those interests are not overridden by your rights and interests.
• Legal obligation — where processing is necessary for compliance with a legal or regulatory obligation.
• Consent — where we rely on your consent, including where required for certain marketing activities or non-essential cookies and similar technologies.
• Vital interests — where processing is necessary to protect someone’s life or safety.

Where special category data or criminal offence data is processed, we will only do so where an additional lawful condition applies under applicable law.

7. Who we share your information with

We may share personal information where necessary with the following categories of recipients:

• hosting and infrastructure providers;
• cloud storage providers;
• authentication and account management providers;
• payment processors and billing providers;
• communications and notification providers;
• mapping, geolocation, and routing service providers;
• analytics, monitoring, and diagnostic providers;
• professional advisers, auditors, insurers, and legal representatives;
• regulators, courts, law enforcement, or government authorities where required;
• other users, administrators, or workspace managers where this is part of the Service functionality;
• a purchaser, investor, successor, or acquirer in connection with a merger, acquisition, restructuring, financing, or sale of assets.

We do not sell your personal information. We do not disclose commercially sensitive details about our internal sourcing model unless required by law, contract, or licensing terms.

8. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it remains protected in accordance with applicable law. This may include using adequacy regulations, contractual safeguards, or other lawful transfer mechanisms.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Notice, including to provide the Services, maintain business and security records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.

When personal information is no longer required, we will delete it, anonymise it, or securely isolate it until deletion is possible.

10. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no system, service, or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Cookies and similar technologies

We use cookies and similar technologies to operate, secure, and improve our website and Services.

These may include:

• strictly necessary technologies required for core functionality;
• functional technologies that remember settings or preferences;
• analytics technologies that help us understand performance and usage;
• other non-essential technologies where enabled.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can manage your preferences through our cookie tools and your browser settings.

12. User content and shared areas

Some parts of the Services may allow you to create, upload, submit, or share content with other users.

If you post or share information in collaborative, shared, or forum-based areas of the Services, that information may be visible to other authorised users in line with the relevant feature settings.

You are responsible for ensuring that any content you upload or share through the Services is lawful and that you have the right to provide it.

13. Children

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps.

14. Your rights

Depending on your circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of processing;
• object to certain types of processing;
• request transfer of your personal information where applicable;
• withdraw consent where we rely on consent;
• complain to the Information Commissioner’s Office.

To exercise your rights, contact us at contact-us@inpocketprotect.com. We may need to verify your identity before acting on your request.

15. Marketing communications

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link in the message or by contacting us directly.

Even if you opt out of marketing, we may still send service-related communications where necessary for your account or use of the Services.

16. Third-party links and services

Our Services may contain links to third-party websites, services, tools, or content. We are not responsible for the privacy practices of third parties. You should review their privacy notices before providing personal information to them.

17. Changes to this Privacy Notice

We may update this Privacy Notice from time to time.

When we do, we will update the “Last updated” date at the top of this page. Where appropriate, we may also take additional steps to notify users of material changes.

18. Contact us

If you have questions, concerns, or requests relating to this Privacy Notice or your personal information, contact us at:

IN POCKET PROTECT LTD
128 City Road
London, Greater London
England
EC1V 2NX
Email: contact-us@inpocketprotect.com

19. Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concern first.

You also have the right to complain to the Information Commissioner’s Office.